The NISPAcee Journal of Public Administration and Policy Special Issue: Citizens vs. Customers | Volume II, Number 2, Winter 2009/2010

Editor(s): Steven Van de Walle, Isabella Proeller, Laszlo Vass

Date: 2009

Publisher: NISPAcee Press

Price: 15 €(+ mailing costs)

Order contact: [email protected]

Table of Contents

Introduction

Steven Van de Walle, Isabella Proeller, László Vass

From Customers to Citizens or the Adventures of "Citizenization”:

The Perspectives of the Emerging European Demos

Attila Ágh

Beyond Citizens and Consumers ? Publics and Public-Service Reform

John Clarke

Customer Orientation – The Finnish Approach

Heikki Joustie

Citizens’ Roles in Their Relationships with Public Administrations:

The Premises of a Debate

Jean-Patrick Villeneuve

Democratizing Major Forces (4Cs) of Public Services:

Expanding Choices and Empowering Voices

Muhittin Acar

The Politics of Citizen Satisfaction

Cosmo Howard

Client-Orientation for Good Governance vs. Clientelism:

Consideration from a Historically Negative Concept

Hiroko Kudo

Choosing the Trust and Trusting the Choice

Miriam Allam

Personalised Public Services:

Empowering the Citizen or Liberating the Consumer?

Catherine Needham

Active Citizen vs. Customer: Impact on Democratic Service Delivery

Edita Stumbraitė-Vilkišienė

"Golden” Customers and "Bronze” Citizens in CEE Countries

Kristiina Tõnnisson