EAPAA

European Association for Public Administration Accreditation

EVENTS from Other Institutions

CAF Training Event: Quality Management in the Public Sector - The Common Assessment Framework in Action

September 22, 2011 - September 23, 2011


Venue: Barcelona, Spain

Organizer(s): CAF Resource Centre of the European Institute of Public Administration (EIPA), Maastricht (NL) and EIPA Barcelona (ES)

Language: The seminar will be conducted in English, however simultaneous interpretation in Spanish will be pro

Contact: Natalia Doménech, Programme Organiser, Tel.: +34 93 56 72 389; Fax: +34 93 56 72 399; E-mail: [email protected], www.eipa.eu/regions

Info link: www.eipa.eu/files/repository/product/20110513110350_info_1160201_EN.pdf

The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000, more than 2500 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the third revised version, CAF 2006.
One of the objectives of this course is to present to the participants, after four years of experience, the 2006 version of the CAF. The training will provide a more in-depth analysis of different aspects such as:
• how to adapt the self-assessment process to your own organisation(s);
• the development of action and improvement plans;
• outlines of CAF training schemes;
• efficient use of e-tools for the CAF;
• the role of the CAF Resource Centre (RC) at EIPA.
The methodology used will combine presentations of approaches developed from various perspectives, case studies, workshops and plenary sessions.