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April 17 - April 19, 2024
Performance Audit degli investimenti co-finanziati dal budget UE: l’approccio della Corte dei Conti

April 18 - April 19, 2024
Knowledge Management in Public Sector Organisations

April 23 - April 26, 2024
New Structural Funds Programmes and the New Regulations 2021-2027

May 22 - May 24, 2024
Financial Management and Audit of EU Structural Funds, 2021-2027

May 22 - May 24, 2024
CAF Success Decoded: Leadership Commitment and Agile Management

May 23 - May 28, 2024
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May 23 - May 30, 2024
Regulatory Impact Assessments

June 4 - June 6, 2024
Monitoring and Evaluation of EU Structural and Cohesion Funds programmes, 2021-2027

June 18 - June 19, 2024
Negotiate to Win: Essential Skills for Bilateral Negotiations

June 26 - June 27, 2024
Competitive Dialogue and Negotiated Procedures

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EVENTS from Other Institutions

Knowledge Management in Public Sector Organisations

The course will provide a sound understanding of the knowledge management and talent management concept

April 18, 2024 - April 19, 2024


Venue: Barcelona (ES)

Organizer(s): European Institute of Public Administration (EIPA)

Language: English

Contact: b.vetter@eipa.eu

Info link: https://www.eipa.eu/courses/knowledge-management/

Knowledge management (KM) is becoming increasingly important in the public service.

Civil servants in charge of effective service delivery, and ensuring knowledge sharing and talent management within and across teams, know how crucial it is to have quick access to relevant information, knowledge and expertise. Those with pressure to meet delivery objectives know how essential it is to retain the knowledge of colleagues who are leaving, and to onboard new colleagues effectively with systematic learning from their peers.

COVID-19 has forced institutions at all levels to switch to remote working, and this ‘new normal’ is here to stay. This poses new challenges for collaboration and sharing knowledge virtually. The fast initial adoption of quick and provisional tools has turned into the loss of efficiency and frustration among employees and stakeholders. We all have realised that tools are important, but a successful migration also requires leadership, clear guidelines and real commitment. Knowledge managers become the new strategists, where they need to develop and implement knowledge management strategies and action plans adapted to this new era of digitalisation.

The course will provide a sound understanding of the knowledge management and talent management concept; you will learn to apply proven tools and how to implement KM in your teams and in your organisation. Many best practice examples of KM in public institutions will inspire you.

The course will be based on the Knowledge Management Toolkit elaborated by our external expert Dr Klaus North for the European Commission. Furthermore, the experience of the UK Civil Service in linking KM and TM will be presented by our expert John Murphy. Other members of the team will explain different experiences and practices in different public organisations.

What will you learn:

You will be able to discuss the stages for development of a conceptual KM framework, building up strategies and plans for implementing it.
You will learn best practices from real examples and design training and intervention programmes for efficient knowledge transfer between generations. Each session will have a theoretical component, followed by interactive activities. Throughout the course, there is an emphasis on real-life examples and supported group work.