EAPAA

European Association for Public Administration Accreditation

Publications / Journal of PA & PP

The NISPAcee Journal of Public Administration and Policy Special Issue: Citizens vs. Customers | Volume II, Number 2, Winter 2009/2010

Editor(s): Steven Van de Walle, Isabella Proeller, Laszlo Vass

Date: 2009

ISSN:

Publisher: NISPAcee Press

Price: 15 €


Table of Contents


Introduction

Steven Van de Walle, Isabella Proeller, László Vass


From Customers to Citizens or the Adventures of "Citizenization”:

The Perspectives of the Emerging European Demos

Attila Ágh

Beyond Citizens and Consumers ? Publics and Public-Service Reform

John Clarke

Customer Orientation – The Finnish Approach

Heikki Joustie

Citizens’ Roles in Their Relationships with Public Administrations:

The Premises of a Debate

Jean-Patrick Villeneuve

Democratizing Major Forces (4Cs) of Public Services:

Expanding Choices and Empowering Voices

Muhittin Acar

The Politics of Citizen Satisfaction

Cosmo Howard

Client-Orientation for Good Governance vs. Clientelism:

Consideration from a Historically Negative Concept

Hiroko Kudo

Choosing the Trust and Trusting the Choice

Miriam Allam

Personalised Public Services:

Empowering the Citizen or Liberating the Consumer?

Catherine Needham

Active Citizen vs. Customer: Impact on Democratic Service Delivery

Edita Stumbraitė-Vilkišienė

"Golden” Customers and "Bronze” Citizens in CEE Countries

Kristiina Tõnnisson


Related Publications

Price: 30 €

 

The NISPAcee Journal of Public Administration and Policy | Volume IX, Number 2, Winter 2016/2017, Special Issue: Openness, Transparency and Ethics in Public Administration: Do they Support Each Other?

Editor(s): Juraj Nemec, Maja Klun, Michiel de Vries, Allan Rosenbaum, Janez Stare, Mirko Vintar

ISBN: 978-80-89013-82-1

ISSN: 1337-9038

Date: 2016

Price: 30 €

 

Price: 30 €

 

Price: 15 €

 

Price: 15 €

 

The NISPAcee Journal of Public Administration and Policy | Volume VII, Number 2, Winter 2014/2015, Special issue: Strong Local Governments: Community, Strategy, Integration

Editor(s): Juraj Nemec, Calin Hintea, Bogdana Neamtu, Colin Copus, Lizne Schaap

ISBN: 978-80-89013-74-6

ISSN: 1337-9038

Date: 2015

Price: 15 €

 

Price: 15 €

 

Price: 15 €

 
  1 2 3 of 3