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EVENTS from Other Institutions

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December 10 - December 11, 2019
Project Management and Finance

December 11 - December 12, 2019
IASIA-DOHA INSTITUTE REGIONAL CONFERENCE 2019

December 12 - December 13, 2019
Preparing New Structural and Cohesion Funds Programmes for 2021-2027 – Implementation Lessons from 2

December 12 - December 12, 2019
Consortium Agreement

February 3 - February 5, 2020
Tutorial: EU Law For Non-Lawyers – Full Course

February 12 - February 13, 2020
Efficient Management of Public Sector Budgets and Services – What to Do and How to Do It

February 13 - February 14, 2020
Learn How To Master Theory-Based Impact Evaluation

February 18 - February 21, 2020
Introductory and Practitioners’ Seminar: European Public Procurement Rules, Policy and Practice

February 24 - February 28, 2020
IIAS Research and Professional Development Academy - Call-for-Applications

March 3 - March 6, 2020
Understanding EU Decision-Making: Principles, Procedures, Practice (+ preliminary module)

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Other NEWS

The UNPAN Partners Newsletter 3/2019

OECD Education and Skills Newsletter 9/2019

UIA Round Tables

CIFE - Executive Master in EU Studies

Wilfried Martens Scholarship

Bulgarian Institute of Public Administration - Survey

5th International Governance Olympiad, Bucharest, Romania, Spring 2019

Public Administration in a Democratic Society

Public Sector Leadership and Capability – OECD Recommendation adopted!

Strategic Human Resources Management: data available!

Publications / Journal of PA & PP

The NISPAcee Journal of Public Administration and Policy Special Issue: Citizens vs. Customers | Volume II, Number 2, Winter 2009/2010

Editor(s): Steven Van de Walle, Isabella Proeller, Laszlo Vass

Date: 2009

Publisher: NISPAcee Press

Price: 15 €(+ mailing costs)

Order contact: nispa@nispa.org


Table of Contents


Introduction

Steven Van de Walle, Isabella Proeller, László Vass


From Customers to Citizens or the Adventures of "Citizenization”:

The Perspectives of the Emerging European Demos

Attila Ágh

Beyond Citizens and Consumers ? Publics and Public-Service Reform

John Clarke

Customer Orientation – The Finnish Approach

Heikki Joustie

Citizens’ Roles in Their Relationships with Public Administrations:

The Premises of a Debate

Jean-Patrick Villeneuve

Democratizing Major Forces (4Cs) of Public Services:

Expanding Choices and Empowering Voices

Muhittin Acar

The Politics of Citizen Satisfaction

Cosmo Howard

Client-Orientation for Good Governance vs. Clientelism:

Consideration from a Historically Negative Concept

Hiroko Kudo

Choosing the Trust and Trusting the Choice

Miriam Allam

Personalised Public Services:

Empowering the Citizen or Liberating the Consumer?

Catherine Needham

Active Citizen vs. Customer: Impact on Democratic Service Delivery

Edita Stumbraitė-Vilkišienė

"Golden” Customers and "Bronze” Citizens in CEE Countries

Kristiina Tõnnisson


Related Publications

Price: 30 €

 

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The NISPAcee Journal of Public Administration and Policy | Volume IX, Number 2, Winter 2016/2017, Special Issue: Openness, Transparency and Ethics in Public Administration: Do they Support Each Other?

Editor(s): Juraj Nemec, Maja Klun, Michiel de Vries, Allan Rosenbaum, Janez Stare, Mirko Vintar

ISBN: 978-80-89013-82-1

ISSN: 1337-9038

Date: 2016

Price: 30 €

 

Price: 30 €

 
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