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European Association for Public Administration Accreditation

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EVENTS from Other Institutions

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February 21 - February 22, 2019
KAYFOR 16

March 3 - March 8, 2019
EUROPEANS SHARING VIEWS

March 12 - March 13, 2019
Better Budgets for Better Horizon 2020 Proposals — What to Do and How to Do it

March 12 - March 13, 2019
Better Budgets for Better Horizon 2020 Proposals — What to Do and How to Do it

March 13 - March 14, 2019
Breaking Silos for Better Service Delivery: How to Build Sustained Partnerships between the Public S

March 19 - March 20, 2019
The New Regulations for EU Structural Funds programmes 2021-2027: The new OMNIBUS regulation

March 25 - March 26, 2019
Free Movement of Persons

March 25 - March 27, 2019
Cost-Benefit Analysis (CBA) of EU-Financed Projects: Why and How? — CBA Guide 2014-2020 and its Futu

March 26 - March 27, 2019
Workshop: The Procurement Cycle and Practice

March 26 - March 29, 2019
Understanding EU Decision-Making: Principles, Procedures, Practice (+ preliminary module)

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Other NEWS

PUBLIC ADMINISTRATION IN A DEMOCRATIC SOCIETY

Public Sector Leadership and Capability – OECD Recommendation adopted!

Strategic Human Resources Management: data available!

Draft Declaration on Public Sector Innovation - Webinar

Recommendation of the Council on OECD Legal Instruments

Sofia University “St. Kliment Ohridski” - Call for papers 15.3.2019

Central European Public Administration Review

UNPAN Newsletter October 2018

KAYFOR - Call for Papers 1.10.2018

International project SLIHE at Matej Bel University in Banská Bystrica

Publications / Journal of PA & PP

The NISPAcee Journal of Public Administration and Policy Special Issue: Citizens vs. Customers | Volume II, Number 2, Winter 2009/2010

Editor(s): Steven Van de Walle, Isabella Proeller, Laszlo Vass

Date: 2009

Publisher: NISPAcee Press

Price: 15 €(+ mailing costs)

Order contact: nispa@nispa.org


Table of Contents


Introduction

Steven Van de Walle, Isabella Proeller, László Vass


From Customers to Citizens or the Adventures of "Citizenization”:

The Perspectives of the Emerging European Demos

Attila Ágh

Beyond Citizens and Consumers ? Publics and Public-Service Reform

John Clarke

Customer Orientation – The Finnish Approach

Heikki Joustie

Citizens’ Roles in Their Relationships with Public Administrations:

The Premises of a Debate

Jean-Patrick Villeneuve

Democratizing Major Forces (4Cs) of Public Services:

Expanding Choices and Empowering Voices

Muhittin Acar

The Politics of Citizen Satisfaction

Cosmo Howard

Client-Orientation for Good Governance vs. Clientelism:

Consideration from a Historically Negative Concept

Hiroko Kudo

Choosing the Trust and Trusting the Choice

Miriam Allam

Personalised Public Services:

Empowering the Citizen or Liberating the Consumer?

Catherine Needham

Active Citizen vs. Customer: Impact on Democratic Service Delivery

Edita Stumbraitė-Vilkišienė

"Golden” Customers and "Bronze” Citizens in CEE Countries

Kristiina Tõnnisson


Related Publications

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The NISPAcee Journal of Public Administration and Policy | Volume IX, Number 2, Winter 2016/2017, Special Issue: Openness, Transparency and Ethics in Public Administration: Do they Support Each Other?

Editor(s): Juraj Nemec, Maja Klun, Michiel de Vries, Allan Rosenbaum, Janez Stare, Mirko Vintar

ISBN: 978-80-89013-82-1

ISSN: 1337-9038

Date: 2016

Price: 30 €

 

Price: 30 €

 

Price: 15 €

 

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