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European Association for Public Administration Accreditation

UNPAN

NISPAcee serves as a regional center of UNPAN www.unpan.org

EVENTS from Other Institutions

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April 24 - April 25, 2019
European Public Procurement, PPP/Private Finance and Concessions

April 24 - April 25, 2019
IASIA Regional Conference "Corruption, Ethics and Culture in Public Administration"

May 6 - May 8, 2019
Internal, External and Performance Audit of EU Funded Programmes and Projects: 2014-2020 and 2021-20

May 6 - May 7, 2019
Seminario Europeo de Contratación Pública

May 7 - May 8, 2019
European Defence and Security Procurement

May 8 - May 9, 2019
GDPR and How to Conduct a Data Protection Audit

May 10 - May 11, 2019
Archetypes and Public Administration: Strategies of Sustainable Development

May 15 - May 16, 2019
Competitive Dialogue and Negotiated Procedures Master Class

May 15 - May 16, 2019
Competitive Dialogue and Negotiated Procedures Master Class

May 20 - May 24, 2019
free Web Tools in Education: Another way to Teach and to Learn

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Other NEWS

IAUP Program for new, newly appointed and emerging presidents

The Call for applications for the European Public Sector Award — EPSA 2019

CU Summer School 2019

Central European Journal of Public Policy

5th International Governance Olympiad, Bucharest, Romania, Spring 2019

PUBLIC ADMINISTRATION IN A DEMOCRATIC SOCIETY

Public Sector Leadership and Capability – OECD Recommendation adopted!

Strategic Human Resources Management: data available!

Recommendation of the Council on OECD Legal Instruments

Sofia University “St. Kliment Ohridski” - Call for papers 15.3.2019

Publications / Journal of PA & PP

The NISPAcee Journal of Public Administration and Policy Special Issue: Citizens vs. Customers | Volume II, Number 2, Winter 2009/2010

Editor(s): Steven Van de Walle, Isabella Proeller, Laszlo Vass

Date: 2009

Publisher: NISPAcee Press

Price: 15 €(+ mailing costs)

Order contact: nispa@nispa.org


Table of Contents


Introduction

Steven Van de Walle, Isabella Proeller, László Vass


From Customers to Citizens or the Adventures of "Citizenization”:

The Perspectives of the Emerging European Demos

Attila Ágh

Beyond Citizens and Consumers ? Publics and Public-Service Reform

John Clarke

Customer Orientation – The Finnish Approach

Heikki Joustie

Citizens’ Roles in Their Relationships with Public Administrations:

The Premises of a Debate

Jean-Patrick Villeneuve

Democratizing Major Forces (4Cs) of Public Services:

Expanding Choices and Empowering Voices

Muhittin Acar

The Politics of Citizen Satisfaction

Cosmo Howard

Client-Orientation for Good Governance vs. Clientelism:

Consideration from a Historically Negative Concept

Hiroko Kudo

Choosing the Trust and Trusting the Choice

Miriam Allam

Personalised Public Services:

Empowering the Citizen or Liberating the Consumer?

Catherine Needham

Active Citizen vs. Customer: Impact on Democratic Service Delivery

Edita Stumbraitė-Vilkišienė

"Golden” Customers and "Bronze” Citizens in CEE Countries

Kristiina Tõnnisson


Related Publications

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The NISPAcee Journal of Public Administration and Policy | Volume IX, Number 2, Winter 2016/2017, Special Issue: Openness, Transparency and Ethics in Public Administration: Do they Support Each Other?

Editor(s): Juraj Nemec, Maja Klun, Michiel de Vries, Allan Rosenbaum, Janez Stare, Mirko Vintar

ISBN: 978-80-89013-82-1

ISSN: 1337-9038

Date: 2016

Price: 30 €

 

Price: 30 €

 

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