Publications / Journal of PA & PP
The NISPAcee Journal of Public Administration and Policy Special Issue: Citizens vs. Customers | Volume II, Number 2, Winter 2009/2010
Editor(s): Steven Van de Walle, Isabella Proeller, Laszlo Vass
Date: 2009
Publisher: NISPAcee Press
Price: 15 €(+ mailing costs)
Order contact: nispa@nispa.org
Table of Contents
Introduction
Steven Van de Walle, Isabella Proeller, László Vass
From Customers to Citizens or the Adventures of "Citizenization”:
The Perspectives of the Emerging European Demos
Attila Ágh
Beyond Citizens and Consumers ? Publics and Public-Service Reform
John Clarke
Customer Orientation – The Finnish Approach
Heikki Joustie
Citizens’ Roles in Their Relationships with Public Administrations:
The Premises of a Debate
Jean-Patrick Villeneuve
Democratizing Major Forces (4Cs) of Public Services:
Expanding Choices and Empowering Voices
Muhittin Acar
The Politics of Citizen Satisfaction
Cosmo Howard
Client-Orientation for Good Governance vs. Clientelism:
Consideration from a Historically Negative Concept
Hiroko Kudo
Choosing the Trust and Trusting the Choice
Miriam Allam
Personalised Public Services:
Empowering the Citizen or Liberating the Consumer?
Catherine Needham
Active Citizen vs. Customer: Impact on Democratic Service Delivery
Edita Stumbraitė-Vilkišienė
"Golden” Customers and "Bronze” Citizens in CEE Countries
Kristiina Tõnnisson
