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October 16 - October 18, 2019
Evaluation and Monitoring of EU Structural and Cohesion Funds Programmes, 2014-2020 (3-day Course)

October 17 - October 18, 2019
Evaluation and Monitoring of EU Structural and Cohesion Funds Programmes, 2014-2020 (2-day Course)

October 22 - October 23, 2019
European Public Procurement, PPP/Private Finance and Concessions

October 23 - October 24, 2019
Workplace Innovation: Creating Performance in the Public Sector

October 24 - October 25, 2019
Digital Single Market

November 4 - November 5, 2019
Simplification and Results in ESIF programmes and Projects in 2014-2020 and 2021-2027 – How to Use S

November 6 - November 7, 2019
A Practical Guide on EU Law for Local Governments: Responding to EU Legal, Institutional and Jurisdi

November 7 - November 8, 2019
Challenging Aspects of State Aid and Taxation

November 7 - November 8, 2019
Knowledge Management in Public Sector Organisations: The Dos and Don’ts

November 13 - November 15, 2019
Performance Auditing of EU Co-Funded Investments Carried out by the European Court of Auditors

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Other NEWS

OECD Education and Skills Newsletter 9/2019

UIA Round Tables

CIFE - Executive Master in EU Studies

Wilfried Martens Scholarship

Bulgarian Institute of Public Administration - Survey

5th International Governance Olympiad, Bucharest, Romania, Spring 2019

Public Administration in a Democratic Society

Public Sector Leadership and Capability – OECD Recommendation adopted!

Strategic Human Resources Management: data available!

Draft Declaration on Public Sector Innovation - Webinar

EVENTS from Other Institutions

CAF – The Reference Model for Quality in Public Sector Organisations: All you need to Know to Implement the Common Assessment Framework


May 22, 2019 - May 23, 2019


Venue: European Institute of Public Administration (EIPA) OLV plein 22; 6211 HE Maastricht, The Netherlands. Tel.: +31 43 3296 222; www.eipa.eu

Organizer(s): European Institute of Public Administration (EIPA)
OLV plein 22; 6211 HE Maastricht, The Netherlands.
Tel.: +31 43 3296 222; www.eipa.eu

Language: English

Contact: Ms Winny Curfs, Programme Organiser
EIPA Maastricht
Tel.: +31 43 3296 320
E-mail: w.curfs@eipa.eu

Info link: https://www.eipa.eu/product/common-assessment-framework-caf/

The Common Assessment Framework (CAF) is a unique tool for improving the quality of public sector organisations under the patronage of EUPAN (European Public Administration Network). More than 4000 public sector organisations in 55 countries are using CAF. The CAF 2013 version has been translated in more than 28 languages. Because of its universal applicability the CAF has been constantly evolving. Administrative practitioners, quality managers, organisational developers and academics from the European Union have formed the CAF into a European Guide for excellent public governance.

New researches from the European Commission and EIPA (EUPACK, Toolkit for Quality of Public Administration) prove that CAF improves the performance of public sector organisations and contributes to Public Administration Reforms. Studies of CAF-users show the impact of CAF on the improvement of services and the increasing of customer satisfaction (e.g. Survey on CAF implementation in Austria).

The basic idea of CAF is that every public-sector organisation wants to achieve excellent results (e.g. comprehensive citizen service, fast and correct building permissions, well understood information on the website, high knowledge of the employees). It defines five so “enablers” which empower the organisation to provide these excellent results for customers, employees, citizens and society. Above all is the Leadership (1) which sets the strategic direction and creates organisational foundations. An excellent leadership uses instruments of “Strategy and Planning” (2) and “Human Resource Management” (3), cooperates with “Partners and manages Resources” (4) such as budget, knowledge, and IT sustainably. Based on these principles the organisation defines and documents the internal “Processes” (5) and develops them permanently.

The core of CAF is questionnaire with approximately 200 examples which capture the quality of public sector organisations (ministries, directorates, departments, agencies, regional and local administrations). Together the management and employees assess “their” organisation based on the “questionnaire” and thus recognise its strengths and potential for improvement.
What you will learn in this course:

This two-day course introduces the CAF model and the process of CAF implementation. It explains the background of CAF and its development from a quality management model to the European Guideline for excellent public governance.
By the end of the course, you will:

Be able to implement the CAF.
Learn how to implement the CAF model, the scoring system and the self-assessment process.
Understand the roles and responsibilities of the CAF-actors and the role of the National CAF Correspondents and the European CAF Resource Centre.

Who is this course for:

Top and middle public managers from ministries, agencies, EU institutions, regional and local administrations, etc. responsible for quality and change management, performance management, organisational development and public administration reform. Furthermore (newly appointed) CAF-programme managers, CAF coaches and facilitator, CAF-Users and CAF Correspondents.
Course methodology and highlights

Based on the principle of involvement the course will provide presentations, discussions, group works, CAF*labs with online support.
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