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July 22 - July 26, 2019
2019 IASIA Conference

July 22 - July 26, 2019
2019 IASIA ConferencePublic Administration’s Missions and Goals for the Achievement of the SDGs

September 2 - September 6, 2019
ICT and free Web Tools in Education: Another way to Teach and to Learn

September 2 - September 13, 2019
Summer School on Regulation of Local Public Services

September 11 - September 12, 2019
National Parliaments and the EU: Improving Scrutiny and Cooperation

September 11 - September 13, 2019
2019 EGPA CONFERENCE Public Administration across Borders

September 18 - September 19, 2019
GDPR and How to Conduct a Data Protection Audit

September 23 - September 24, 2019
The New Regulations for Financial Management and Audit of EU Structural and Cohesion Funds – Challen

September 23 - September 24, 2019
A Practical Guide to EU Law Approximation and Impact Assessment

September 24 - September 27, 2019
Introductory and Practitioners’ Seminar: European Public Procurement Rules, Policy and Practice

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Other NEWS

Wilfried Martens Scholarship

III. Year of the Fiscal Dialogue Conference Cycle

Bulgarian Institute of Public Administration - Survey

The UNPAN Partners Newsletter 1/2019

IAUP Program for new, newly appointed and emerging presidents

The Call for applications for the European Public Sector Award — EPSA 2019

CU Summer School 2019

Central European Journal of Public Policy

Public Administration in a Democratic Society

Public Sector Leadership and Capability – OECD Recommendation adopted!

EVENTS from Other Institutions

CAF – The Reference Model for Quality in Public Sector Organisations: All you need to Know to Implement the Common Assessment Framework


May 22, 2019 - May 23, 2019


Venue: European Institute of Public Administration (EIPA) OLV plein 22; 6211 HE Maastricht, The Netherlands. Tel.: +31 43 3296 222; www.eipa.eu

Organizer(s): European Institute of Public Administration (EIPA)
OLV plein 22; 6211 HE Maastricht, The Netherlands.
Tel.: +31 43 3296 222; www.eipa.eu

Language: English

Contact: Ms Winny Curfs, Programme Organiser
EIPA Maastricht
Tel.: +31 43 3296 320
E-mail: w.curfs@eipa.eu

Info link: https://www.eipa.eu/product/common-assessment-framework-caf/

The Common Assessment Framework (CAF) is a unique tool for improving the quality of public sector organisations under the patronage of EUPAN (European Public Administration Network). More than 4000 public sector organisations in 55 countries are using CAF. The CAF 2013 version has been translated in more than 28 languages. Because of its universal applicability the CAF has been constantly evolving. Administrative practitioners, quality managers, organisational developers and academics from the European Union have formed the CAF into a European Guide for excellent public governance.

New researches from the European Commission and EIPA (EUPACK, Toolkit for Quality of Public Administration) prove that CAF improves the performance of public sector organisations and contributes to Public Administration Reforms. Studies of CAF-users show the impact of CAF on the improvement of services and the increasing of customer satisfaction (e.g. Survey on CAF implementation in Austria).

The basic idea of CAF is that every public-sector organisation wants to achieve excellent results (e.g. comprehensive citizen service, fast and correct building permissions, well understood information on the website, high knowledge of the employees). It defines five so “enablers” which empower the organisation to provide these excellent results for customers, employees, citizens and society. Above all is the Leadership (1) which sets the strategic direction and creates organisational foundations. An excellent leadership uses instruments of “Strategy and Planning” (2) and “Human Resource Management” (3), cooperates with “Partners and manages Resources” (4) such as budget, knowledge, and IT sustainably. Based on these principles the organisation defines and documents the internal “Processes” (5) and develops them permanently.

The core of CAF is questionnaire with approximately 200 examples which capture the quality of public sector organisations (ministries, directorates, departments, agencies, regional and local administrations). Together the management and employees assess “their” organisation based on the “questionnaire” and thus recognise its strengths and potential for improvement.
What you will learn in this course:

This two-day course introduces the CAF model and the process of CAF implementation. It explains the background of CAF and its development from a quality management model to the European Guideline for excellent public governance.
By the end of the course, you will:

Be able to implement the CAF.
Learn how to implement the CAF model, the scoring system and the self-assessment process.
Understand the roles and responsibilities of the CAF-actors and the role of the National CAF Correspondents and the European CAF Resource Centre.

Who is this course for:

Top and middle public managers from ministries, agencies, EU institutions, regional and local administrations, etc. responsible for quality and change management, performance management, organisational development and public administration reform. Furthermore (newly appointed) CAF-programme managers, CAF coaches and facilitator, CAF-Users and CAF Correspondents.
Course methodology and highlights

Based on the principle of involvement the course will provide presentations, discussions, group works, CAF*labs with online support.
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