Abstract
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The Hungarian public administration has been gone through a modernization process in the last one decade. One major step of this process was the introduction of ASP (Application Service Provider) model to local governments, in which they use an integrated system for their services connected to a central program. Between 2012 and 2015 The „Local governments’’ ASP center „pilot project was implemented using EU financial support, in which 55 voluntary local governments participated. After the successful pilot program further 1679 local governments has joined to the system, and in several steps 93 percent of all Hungarian local governments has been using ASP by January 1, 2018.
The integration of different systems, formation of external data links, and the functionality needed to electronic administration all help the work of municipal employees. The aim of ASP system is to provide a favorable solution technologically as well as economically to local governments independently from their sizes. The available systems within ASP cover all important parts of public administration processes (filing, taxation, management, estate records, settlement portal, possibilities of electronic administration), and different parts operate in an integrated way, communicating with each other. The education of the new system is insured centrally for the workers of local governments.
Although the main purpose of ASP system is to support and make municipal workers’ everyday job easier, the question emerges whether final users, public administration employees think the same. To find out the experiences of using ASP system from the final users’ point of view, we have made a survey among municipal employees in the Bodrogköz region.
17 local governments belong to the examined region, and all the employees working in public administration will be interviewed.
In our survey we are looking for answers to such research questions as how much ASP system is user friendly, does it really mean less work, or on the contrary maybe it means additional administration for users, it is technically sufficiently supported, and so on.
In our survey we have been using the method of questioners mainly containing closed questions and classification scales, but we also leave the possibility to tell opinions in the form of open questions. After collecting all the filled questioners, answers will be analyzed and summarized and main conclusions will be drawn.
In our paper we would like to share our experiences of introducing an integrated central system from the final users’ point of view, which may have relevance to other decision makers by summarizing advantages and disadvantages not only of a new system, but also the implementation process. It will turn out whether the ASP system has fulfilled its main purpose, namely the quality of data provision has been developed, local governments’ internal operation support has been realized, and an integrated electronic administration service has been available for citizens and enterprises.
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