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The 31th NISPAcee Annual Conference

Conference 2023 Beograd, Serbia, May 25-27, 2023

Registration for the conference is open

Excellent conference. I really enjoyed the papers, speakers, schedule and location and great staff!
D.B., United States, 27th NISPAcee Annual Conference 2019, Prague

...relating to public administration and policy. Good opportunities for networking.
N.D., Georgia, 27th NISPAcee Annual Conference 2019, Prague

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D.G., Republic of North Macedonia, 27th NISPAcee Annual Conference 2019, Prague

...to detail and I really enjoyed the supportive and encouraging atmosphere there. Thank you!
R.B., Lithuania, 27th NISPAcee Annual Conference 2019, Prague

...both in terms of academic quality and logistics, and also social events. It was a true joy.
E.Z., Bulgaria, 27th NISPAcee Annual Conference 2019, Prague

...The special programmes were really excellent and we took home many varied experiences.
P.N., Hungary, 27th NISPAcee Annual Conference 2019, Prague

...Sessions were interesting, scholars were engaging and all the social events were amazing!
B.K., Kazakhstan, 26th NISPAcee Annual Conference 2018, Iasi

Excellent organization, excellent food. Compliments to the organizers, they did a wonderful job!
V.J., Netherlands, 26th NISPAcee Annual Conference 2018, Iasi

...I must say that the PhD pre-conference seminar was the most useful seminar of my life. Very well...
K.V., Czech Republic, 26th NISPAcee Annual Conference 2018, Iasi

... I would even argue that they are the very best - both in terms of scientific content and also entertainment…
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An opportunity to learn from other researchers and other countries' experiences on certain topics.
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D.Z., Hungary, 24th Conference 2016, Zagreb

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M.S., Serbia, 23rd Conference 2015, Georgia

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M.deV., Netherlands, 22nd Conference 2014, Hungary

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R. U., Uzbekistan, 19th Conference, Varna 2011

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The Conference was very academically fruitful!
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Paper/Speech Details of Conference Program

for the 31st NISPAcee Annual Conference

Program Overview

WG3: Public Administration Reform in CEE and CA

Author(s)	Bianca Andrianu
	Babes-Bolyai University Cluj-Napoca Romania

Title	Performance and Resilience in Social Care. What’s the Engine that Keeps them Going?
File	Paper files are available only for conference participants, please login* first.*
Presenter	Bianca Andrianu

Abstract	This paper aims to analyze how resilient and performant are the individuals within the Romanian social care system from Cluj-Napoca and which are their main barriers and challenges in introducing new tools, ways or systems in doing so. To give context, these particular units work with children that are abandoned, that are in severe conditions (physically and mentally) and that are treated in special neurological centers. Therefore, the doctors need a special set of skills and a special level of resilience to be truly involved professionally and morale with the children. In order to analyze performance, institutional and individual resilience, this pilot research used a survey as a main instrument. The main indicators in this analysis are: general work conditions and work environment, working groups, leadership, motivational levels, work-life balance, performance and performance evaluation, organizational learning, innovation and organizational culture. The affirmations are scaled from 1-total disagreement to 5-total agreement and frequencies were made to each main indicator to analyze the type of leadership and organizational culture, to identify their level and type of institutional resilience (organizational learning, innovation, general work conditions and work environment), their individual resilience (wok-life balance, motivation, working groups) and of course performance. The main results suggested that there is a lot of room to improve in terms of innovation and to motivate the employees taking into account their special work conditions. And their main concerns rely mostly on the lack of support from superiors in terms of funding new equipment, improving procedures and reducing bureaucratic steps (hence increasing performance). The highest scores were obtained in 'individual resilience', showing dedication to their work, regardless of their aged equipment, technology and procedures. Keywords: Performance, Resilience, Individual Resilience, Social Services, Romanian Social Care System, Public Administration.