The 29th NISPAcee Annual Conference

The 30th NISPAcee Annual Conference, Bucharest, Romania, June 2 - June 4, 2022

Excellent conference. I really enjoyed the papers, speakers, schedule and location and great staff!

D.B., United States, 27th NISPAcee Annual Conference 2019, Prague

...relating to public administration and policy. Good opportunities for networking.

N.D., Georgia, 27th NISPAcee Annual Conference 2019, Prague

Excellent participants, argument-driven discussions, impartial and supportive Chairs in the Working Group.

D.G., Republic of North Macedonia, 27th NISPAcee Annual Conference 2019, Prague detail and I really enjoyed the supportive and encouraging atmosphere there. Thank you!

R.B., Lithuania, 27th NISPAcee Annual Conference 2019, Prague

...both in terms of academic quality and logistics, and also social events. It was a true joy.

E.Z., Bulgaria, 27th NISPAcee Annual Conference 2019, Prague

...The special programmes were really excellent and we took home many varied experiences.

P.N., Hungary, 27th NISPAcee Annual Conference 2019, Prague

...Sessions were interesting, scholars were engaging and all the social events were amazing!

B.K., Kazakhstan, 26th NISPAcee Annual Conference 2018, Iasi

Excellent organization, excellent food. Compliments to the organizers, they did a wonderful job!

V.J., Netherlands, 26th NISPAcee Annual Conference 2018, Iasi

...I must say that the PhD pre-conference seminar was the most useful seminar of my life. Very well...

K.V., Czech Republic, 26th NISPAcee Annual Conference 2018, Iasi

... I would even argue that they are the very best - both in terms of scientific content and also entertainment…

P.W., Denmark, 26th NISPAcee Annual Conference 2018, Iasi

An opportunity to learn from other researchers and other countries' experiences on certain topics.

G.A.C., Hungary, 25th Conference 2017, Kazan

Very well organised, excellent programme and fruitful discussions.

M.M.S., Slovakia, 25th Conference 2017, Kazan

The NISPAcee conference remains a very interesting conference.

M.D.V., Netherlands, 25th Conference 2017, Kazan

Thank you for the opportunity to be there, and for the work of the organisers.

D.Z., Hungary, 24th Conference 2016, Zagreb

Well organized, as always. Excellent conference topic and paper selection.

M.S., Serbia, 23rd Conference 2015, Georgia

Perfect conference. Well organised. Very informative.

M.deV., Netherlands, 22nd Conference 2014, Hungary

Excellent conference. Congratulations!

S. C., United States, 20th Conference 2012, Republic of Macedonia

Thanks for organising the pre-conference activity. I benefited significantly!

R. U., Uzbekistan, 19th Conference, Varna 2011

Each information I got, was received perfectly in time!

L. S., Latvia, 21st Conference 2013, Serbia

The Conference was very academically fruitful!

M. K., Republic of Macedonia, 20th Conference 2012, Republic of Macedonia

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 Paper/Speech Details of Conference Program  

for the  30th NISPAcee Annual Conference
  Program Overview
WG7: Public Administration Education
Author(s)  Ruxandra Irina Popescu 
  Bucharest University of Economic Studies
Bucharest  Romania
RUXANDRA-IRINA POPESCU, Bucharest University of Economic Studies, Bucharest, RomaniaOANA-MATILDA SABIE, Bucharest University of Economic Studies, Bucharest, Romania MARIAN IULIAN TRUȘCĂ, Bucharest University of Economic Studies, Bucharest, Romania 
 Title  The contribution of artificial intelligence to stimulating the innovation of educational services and university programs in public administration
File   Paper files are available only for conference participants, please login first. 
Oana Matilda Sabie, Bucharest University of Economic Studies, Bucharest, Romania
In the new current pandemic paradigm, higher education in public administration, as well as in other domains, faces challenges, problems and is exposed to essential global opportunities for the academic process. The flexible approaches of the actors involved, the digital transformation, quality assurance, innovation and the modernity of the management of university programs, are some of the goals for the leaders and administrators of higher education. Shocks, environmental changes, and physical distancing in recent years have led to the implementation of efficient solutions in educational services, based on artificial intelligence. Thus, in the global academic landscape, many international universities have adopted a "chatbot", a digital interface designed to stimulate conversation with people. Modern algorithmic communications have many beneficial effects, such as: increasing the number of enrollments in public administration programs, improving academic experience and active student participation, while reducing administrative tasks on university staff. The main objective of the research is to find new ways to improve and facilitate the communication inside university and with external entities / clients, but also to prepare the academic environment for the unforeseen challenges by integrating and supporting conversational artificial intelligence (chatbot) in public administration university programs. The paper will focus on how these tools will help university programs to be more effective, and how technology will support the limited human resources in this sector. The method used is a qualitative method, and the paper presents numerous case studies from international universities that have implemented a chatbot. Even in Romania, there is already the first chatbot for local universities, recently implemented in July 2021. The research findings capture technological and digital advances that will continue to shape higher education and public administration curricula. As a result, leaders will need to monitor how conversational artificial intelligence influences their performance and be proactive in initiating pilot projects. In this sense, implementing a chatbot can be a sustainable academic imperative and a competitive advantage in a market where modern details and technologies weigh heavily and make a difference.