The 29th NISPAcee Annual Conference

The 30th NISPAcee Annual Conference, Bucharest, Romania, June 2 - June 4, 2022

Excellent conference. I really enjoyed the papers, speakers, schedule and location and great staff!

D.B., United States, 27th NISPAcee Annual Conference 2019, Prague

...relating to public administration and policy. Good opportunities for networking.

N.D., Georgia, 27th NISPAcee Annual Conference 2019, Prague

Excellent participants, argument-driven discussions, impartial and supportive Chairs in the Working Group.

D.G., Republic of North Macedonia, 27th NISPAcee Annual Conference 2019, Prague detail and I really enjoyed the supportive and encouraging atmosphere there. Thank you!

R.B., Lithuania, 27th NISPAcee Annual Conference 2019, Prague

...both in terms of academic quality and logistics, and also social events. It was a true joy.

E.Z., Bulgaria, 27th NISPAcee Annual Conference 2019, Prague

...The special programmes were really excellent and we took home many varied experiences.

P.N., Hungary, 27th NISPAcee Annual Conference 2019, Prague

...Sessions were interesting, scholars were engaging and all the social events were amazing!

B.K., Kazakhstan, 26th NISPAcee Annual Conference 2018, Iasi

Excellent organization, excellent food. Compliments to the organizers, they did a wonderful job!

V.J., Netherlands, 26th NISPAcee Annual Conference 2018, Iasi

...I must say that the PhD pre-conference seminar was the most useful seminar of my life. Very well...

K.V., Czech Republic, 26th NISPAcee Annual Conference 2018, Iasi

... I would even argue that they are the very best - both in terms of scientific content and also entertainment…

P.W., Denmark, 26th NISPAcee Annual Conference 2018, Iasi

An opportunity to learn from other researchers and other countries' experiences on certain topics.

G.A.C., Hungary, 25th Conference 2017, Kazan

Very well organised, excellent programme and fruitful discussions.

M.M.S., Slovakia, 25th Conference 2017, Kazan

The NISPAcee conference remains a very interesting conference.

M.D.V., Netherlands, 25th Conference 2017, Kazan

Thank you for the opportunity to be there, and for the work of the organisers.

D.Z., Hungary, 24th Conference 2016, Zagreb

Well organized, as always. Excellent conference topic and paper selection.

M.S., Serbia, 23rd Conference 2015, Georgia

Perfect conference. Well organised. Very informative.

M.deV., Netherlands, 22nd Conference 2014, Hungary

Excellent conference. Congratulations!

S. C., United States, 20th Conference 2012, Republic of Macedonia

Thanks for organising the pre-conference activity. I benefited significantly!

R. U., Uzbekistan, 19th Conference, Varna 2011

Each information I got, was received perfectly in time!

L. S., Latvia, 21st Conference 2013, Serbia

The Conference was very academically fruitful!

M. K., Republic of Macedonia, 20th Conference 2012, Republic of Macedonia

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30th NISPAcee Annual Conference

"Crises, Vulnerability and Resilience in Public Administration"

June 2-4, 2022

Bucharest, Romania

WG2: Digital Government



Working group coordinators:

Robert Krimmer, Tallinn University of Technology, Tallinn, Estonia;
Nicolae Urs, Babeș-Bolyai University, Cluj-Napoca, Romania;


– Report


Despite the last 2 years of the pandemic and their ongoing impact, the Digital Government Working Group has gathered a significant number of contributions this year. The papers were presented in five sessions, 4 in person and one online. The topics ranged from the mundane (the impact of digitalisation in public institutions, local e-government and smart village development) to the surprising (autonomous car regulation). All in all, very interesting research and discussions.

The sessions were as follows:

Session 1

Paper: The impact of digitalisation on public administration, economic development, and well-being in the EU countries

Author(s): Armenia Androniceanu, Irina Georgescu, Oana Matilda Sabie,

Paper: Digital maturity of public authorities: the case of Russia

Author(s): Galina Bannykh, Svetlana Kostina

Paper: Increasing the resiliency of public administration through digitisation

Author(s): Sorin Burlacu

Paper: Testing the digital transformation model for public administration: The case of Slovenia

Author(s): Eva Murko, Aleksander Aristovnik, Dejan Ravšelj

Session 2

Paper: More participatory but not yet fully interactive: A comparative perspective of social media usage In Central and Eastern European cities

Author(s): Vincent Mabillard

Paper: Web Accessibility in the field of social services and benefits: the case of Romania

Author(s): Anca Monica Marin, Liliana Popa,

Paper: Digital transformation during the COVID-19 pandemic. Case analysis on the change and adaptation of public organisations using digital technology

Author(s): Cristina Hintea, Tudor Cristian Ticlau, Bogdan Andrei Moldovan,

Paper: Smart public governance development at the national level: A conceptual framework

Author(s): Petra Vujković, Eva Murko, Petra Vujković,

Session 3

Paper: Modern tools of small municipalities as a part of smart governance

Author(s): Katarina Vitálišová, Darina Rojíková, Anna Vaňová, Kamila Borseková

Paper: First steps towards digital rural development and smart villages in Hungary

Author: Tibor Laszlo

Paper: The impact of the pandemic on municipal e-government in Hungary

Author: Peter Molnar

Session 4

Paper: Value-led and practice-oriented digitalisation as low-key organisational change: Bridge inspection in the City of Vienna

Author(s): Michal Sedlacko, Esther Anatone, Sebastian Baumgartner,

Paper: What drives digital public services adoption in Romania?

Author(s): Nicolae Urs, Tudor Matei Vrabie

Session 5 (online)

Paper: Optimisation of E-Service Delivery at the Local Level: The Role of One-Stop Shops (OSS) in the Case of Municipalities in North Macedonia

Author(s): Tanja Paneva, Joze Bencina

Paper: Social media in e-administration

Author: Ferenc Varga

Paper: The regulation of self-driving cars - what is the best approach in accordance with the rule of law?

Author: Tina Sever

Paper: AI Readiness Level in Public Administration. Case of the Russian Federation.

Author: Roman Stupin

Paper: Feedback monitoring tools of the Federal Tax Service of Russia

Author: Evita Titkova


A total of 3 out of 18 papers scheduled for the 3 days of the conference were not presented (Mr. Burlacu, Mr. Sedlacko and Mr. Stupin). The discussion was very fruitful in each of the above presented sessions. In all sessions, participants from other WGs were among the audience.

The paper by Mr. Mabillard, which discusses the use of social media in public institutions in Central and Eastern Europe, won the best comparative paper this year. A number of papers, including those by Mr. Mabillard and Ms. Sever, generated lively debates, and collaboration between participants in the working group sessions was also proposed.