Paper/Speech Details of Conference Program for the 29th NISPAcee Annual Conference Program Overview WG2: E-government (Physical) Author(s) Nicolae Urs Babes-Bolyai University Cluj-Napoca Romania Dorin Spoaller Title Governmental websites quality in Romanian cities: the good, the bad, and the ugly File Paper files are available only for conference participants, please login first. Presenter Nicolae Urs Abstract The website of any governmental institution is the main channel through which public services, both informational and transactional, are offered. This became even more relevant during this pandemic times, when face-to-face interaction was severely curtailed in most European countries. This happened in Romania also, and our aim with this research (repeated once every to years from now on) is to evaluate the quality of the the websites offered by Romanian city halls in large and medium-sized cities (security, ergonomics, . A majority of the services offered by the government to citizens and companies are, in Romania, provided at the local level by city-halls. We are also trying to ascertain if other factors (the amount of collected taxes, the size of the city, the political party of the mayor, etc.) has any effect on the quality of the official site.
