Paper/Speech Details of Conference Program for the 29th NISPAcee Annual Conference Program Overview PhD Pre-conference Seminar Author(s) Rio Yusri Maulana Universitas Jambi Jambi Indonesia Decman Mitja, Title Building Trust Through Collaboration: An Overview of Digital Transformation in Indonesian Local Government. File Paper files are available only for conference participants, please login first. Presenter Rio Yusri Maulana Abstract The world is witnessing exponential growth and rapid change brought about by the advent of the digitalisation era. This change offers an opportunity to revisit the strategic approach on using Information and Communication Technologies (ICTs) to improve the delivery of public value. Considering that governments around the world are now facing the declining levels of public trust. Using so-called digital transformation, governments adapt the wide use of ICTs to better support government functions, services, and citizens, encouraging their participation in policy-making processes. Successful government digital transformation often depends on the ability of multiple government or non-government organisations to collaborate towards shared objectives. However, most governments are far from fully exploiting the benefits of ICTs, and often forget that in some social groups, access to ICTs is limited at the point of digital inequality. Furthermore, digital transformation and collaboration should be seen as two parallel processes of government intervention to build up the trust of citizens. Citizen trust has several critical dimensions. Firstly, citizens must have a basic trust in government and in the ability of individual public authorities to deliver inclusive services and to solve problems as promised. Secondly, citizens must have confidence in digital government and the ability of public authorities to protect personal, and often sensitive, information. For this reason, a strategic approach to digital transformation is needed, which requires a digital governance strategy that sets out practical and strategic steps to mobilise and use digital technology for a more collaborative and innovative government to build public trust and expectations. This article provides an overview of how the Indonesian government implements its digital-based policy, which is centered on an electronic-based government system in Indonesia (SPBE), linking cross-sectoral central government agencies. In recent years, government organisations have spent a large part of their budgets on information and communication systems, and rely on these systems for their functioning. However, the complexity of the digital transformation still requires considerable effort, especially when it comes to a lack of ICT infrastructure, human resources, and bureaucratic culture. This article uses a systematic literature review to explore how collaboration can play an important role in the implementation of digital transformation. The article identifies factors that influence citizens' trust in government as an institution. It is important to note that, although it is not possible to separate government processes from the technologies used in those processes, technology still occupies a limited place in the theoretical understanding of the public sector. The outcome of this article intends to contribute as a new reference for academics in the field of public administration and government studies, and promote a model for the development of digital government transformation in Indonesia focusing on citizens’ participation in public policies
