The 27th NISPAcee Annual Conference

Conference photos available

Conference photos available

In the conference participated 317 participants

Conference programme published

Almost 250 conference participants from 36 countries participated

Conference Report

The 28th NISPAcee Annual Conference cancelled


...Sessions were interesting, scholars were engaging and all the social events were amazing!

B.K., Kazakhstan, 26th NISPAcee Annual Conference 2018, Iasi

Excellent organization, excellent food. Compliments to the organizers, they did a wonderful job!

V.J., Netherlands, 26th NISPAcee Annual Conference 2018, Iasi

...I must say that the PhD pre-conference seminar was the most useful seminar of my life. Very well...

K.V., Czech Republic, 26th NISPAcee Annual Conference 2018, Iasi

... I would even argue that they are the very best - both in terms of scientific content and also entertainment…

P.W., Denmark, 26th NISPAcee Annual Conference 2018, Iasi

An opportunity to learn from other researchers and other countries' experiences on certain topics.

G.A.C., Hungary, 25th Conference 2017, Kazan

Very well organised, excellent programme and fruitful discussions.

M.M.S., Slovakia, 25th Conference 2017, Kazan

The NISPAcee conference remains a very interesting conference.

M.D.V., Netherlands, 25th Conference 2017, Kazan

Thank you for the opportunity to be there, and for the work of the organisers.

D.Z., Hungary, 24th Conference 2016, Zagreb

Well organized, as always. Excellent conference topic and paper selection.

M.S., Serbia, 23rd Conference 2015, Georgia

Perfect conference. Well organised. Very informative.

M.deV., Netherlands, 22nd Conference 2014, Hungary

Excellent conference. Congratulations!

S. C., United States, 20th Conference 2012, Republic of Macedonia

Thanks for organising the pre-conference activity. I benefited significantly!

R. U., Uzbekistan, 19th Conference, Varna 2011

Each information I got, was received perfectly in time!

L. S., Latvia, 21st Conference 2013, Serbia

The Conference was very academically fruitful!

M. K., Republic of Macedonia, 20th Conference 2012, Republic of Macedonia

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 Paper/Speech Details of Conference Program  

for the  27th NISPAcee Annual Conference
  Program Overview
WG2: E-government
Author(s)  David Spacek 
  Masaryk University
Brno  Czech Republic
Csótó Mihály, Urs Nicolae,  
 Title  Digitisation of Core E-government Services for Citizens - The Case of Selected CEE Countries
File   Paper files are available only for conference participants, please login first. 
Available benchmarking studies indicate that during e-government development attention was paid mainly to digitization of public services for businesses in many countries. On the other hand, there are countries (like Denmark) that have refocused their e-government strategies on core public services, which may represent a more demand-oriented approach in designing e-government policy and in e-government development. Focusing on core PA services is also in compliance with requirements of the EU e-government plans to develop e-government in a more rational and effective way.

Using a comparative perspective, the paper will
• outline to what extant core e-government services for citizens are digitized in selected Central and Eastern European countries (the plan is to include Czechia, Hungary, Romania and Slovenia)
• discuss the main factors of their development and current state.

Such perspective can contribute to the literature because not so much is known about digitization of core PA services for citizens in CEE countries. This topic has not been tackled sufficiently in available benchmarking studies (for instance those prepared by Capgemini for the European Commission).

The paper will be based on data obtained through use of various research methods
- first a set of core administrative services will be defined - for this available data on public services will be used, also sources on countries dealing with the topic will be gathered and analysed, including e-gov benchmarking reports, studies similar to paper presented during the NISPAcee 2017 conference that focused on Denmark and Gruzia etc.
- a stage model will be prepared in order to evaluate a current level of sophistication of core e-government services for citizens that will take into account specifics of selected countries; its preparation will take into account existing stage models that have been used for benchmarking e-government;
- manual web survey will follow that will be focused on availability and sophistication of core e-gov services on the national public administration portal (of a selected group of largest municipalities)
- we also anticipate that a follow up e-mail survey will be addressed to civil servants from responsible national authorities in order to obtain data on perceptions and opinions on main barriers and challenges in individual countries.