Paper/Speech Details of Conference Program for the 25th NISPAcee Annual Conference Program Overview IX. Transition, Change and Uncertainty Author(s) Albena Taneva Sofia University St. Kliment Ohridski Sofia Bulgaria Title The Human Factor in Public Administration in Times of Technology File Paper files are available only for conference participants, please login first. Presenter Albena Taneva Abstract Technologies create an opportunity for a greater efficiency in all processes. This also applies to the administration and governance. However, is it enough to adopt and implement technological incentives in order to achieve objectives of public organizations if the attitudes of the individuals involved in this process remain unchanged? The focus of the report is on the challenges facing the administration, which are made by technology. The presumption arising from the theme of the conference is that technology is a primarily a relief in the work of public servants. However, as it is known, technologies are only means to achieve goals, being not the goal themselves. Even the best equipped with technology organization may fail if there is no prior vision for proper use of these technologies. The report will draw conclusions based on a case study and interviews with government officials who share their experience about the role of technology in improving their daily activities. Special attention is paid on the factors leading to different administrative behavior. It is assumed that good equipment can lead to results only those institutions that in a technological time have managers and employees who care about fulfillment of objectives of their institution.
