Paper/Speech Details of Conference Program for the 25th NISPAcee Annual Conference Program Overview V. Public Finance and Management Author(s) Juraj Nemec Masaryk University Brno Czech Republic Title Outsourcing of Internal Services: Experiences from the Czech Republic File Paper files are available only for conference participants, please login first. Presenter Juraj Nemec Abstract Outsourcing the production of internal services to private for-profit and non-profit firms represent the most common types of alternative service-delivery arrangements. The relevant literature focusing on the developed countries conditions, suggests that if, and only if the outsourcing is properly implemented, then it may, but need not improve cost-effectiveness. In countries making the transition from socialism to market-based economies, or other transitional countries, the situation is much more complicated, as existing literature confirms. In this text we provide data about results from outsourcing in two public organisations in the Czech Republic – city hall and city theatre. The data obtained by direct research suggests that externalization delivers mixed results and does not deliver improved efficiency automatically. Both organisations use mix of internal services delivery forms – some services are produced in house, some externalised. Not in all cases the current delivery mode represents optimum solution. The most complicated issue is transportation services.
