Paper/Speech Details of Conference Program for the 21st NISPAcee Annual Conference Program Overview e-Government Author(s) Pavlina Yamukova Varna Free University "Chernorizets Hrabar" Varna Bulgaria Title Information and communication conditions for the effective functioning of e-governance ( government ) File Paper files are available only for conference participants, please login first. Presenter Pavlina Yamukova Abstract At this stage there is not enough clarity on the issue by the impact that reforms in the area of e-government and e-governance of administrative processes have on the performance level. Or rather - they are negative. In the basis of the author's thesis stands perception that an essential tool in improving the system of administrative services for citizens and businesses is rethinking and establishment of prerequisites and conditions for implementation and effective functioning of e-governance. Objects of the survey are opportunities for improvement of e-processes in the implementation and delivery of administrative services. A particular subject of study is the management of processes in the performance of administrative services via optimization and improvement of service at the lowest management level of the public sector - regional administrations. In this sense, the objective of the report aims to define some basic factors and reasons, underpinning the misalignment and mismatch between the normatively regulated processes of the implantation of e-government in Bulgaria and their specific "manifestations of this process" - mechanisms and the environment, through and where processes are implemented, as well as the specific benefits and effects for citizens, businesses and administrations themselves. Rapid and widespread uptakes of innovative information, communication and technology management the practice have a real opportunity to change the traditional view of public management. The active interaction of authorities with citizens in the management process gradually becomes interactive. The contemporary, dynamically changing and contradictory environment is challenging strong enough for the construction of electronic-based economy and management, subordinated to continuous improved democratic principles in the emerging global space without geographical boundaries. Technological developments in the industrial sectors of computers, information technologies, communications, radio, television and entertainment, convergence of these technologies in the provision of services, combined with cooperation at the national, regional and global scale raise the issue for creating a new type of infrastructure systems that have specific economic and governance dimensions. Essential role in this technological vision plays the electronic communication and increasing communicativeness. In other words, government and business have the task for building the global information space of the foundation of a new type of administrative services - e-governance. Its main value lies in achieving the confidence in citizens and business representatives about the possibility for administrative quality and quick administrative service. Electronic government (or e-government) is a term that summarizes the use of information and communication technologies by the administrations for communication with citizens and businesses in the process of providing administrative services. Objective of e-government is to enable exchange of information between separate administrative information systems that accordingly enables to provide summary procedures, to make savings in the administration from human resources and consumables, and in general - to offer better services to citizens and businesses. At the same time, along with a number of attractive opportunities that offers the concept of e-government, should be expected that if these technological changes are not establishing rationally, there are number of risks that seriously undermining the confidence in the administrative institutions.
