Abstract
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Service oriented Macedonian administration for the first time in the Republic of Macedonia was provided for by the actual Law on Administrative Procedures (Official Gazette of the Republic of Macedonia No 38/05; 110/08; 51/11), which regulates the relation between public administration on the one side and individuals and private public entities on the other side. The Law stipulates the service oriented Ministries, other state administrative bodies, organizations established by law and other state authorities, where they decide on the rights, obligations or legal interests of natural and legal persons or other parties, in the case where legal or other entities entitled by law in performing public authorizations, decide on the rights, obligations or legal interests of natural persons, legal entities or other parties, or when the authorities of municipality, Skopje City and of the municipalities of Skopje City, within their competences, decide in administrative matters on the rights, obligations or legal interests of the parties in accordance with law.
However, the principle of servicing duties of the administration in the Republic of Macedonia, in practice is not adequately affirmed yet, although Macedonian authorities, for a long period of time, have announced administration servicing duties.
Public administration in the Republic of Macedonia still mainly functions as traditional state authority performing administrative function, or activities related to direct governing, although in the terms of organization, it constitutes not only of state administrative bodies but also of local self-government authorities, public services, funds, public enterprises, trade companies and non-governmental organizations with public authorizations. Accession of the Republic of Macedonia in the European Union requires incorporation of numerous European principles and standards in the area of its administrative law conceptualized through the system of “best practices”. Consequently, reinforcement of the service quality for the citizens and private legal entities, considered to be “public service users” becomes imperative for obtaining the goals of the so-called “good governance”.
In their Study titled – Service Oriented Administration in the Republic of Macedonia, the authors present their estimations of the merit of this norm, and the manner of its operationalization in the legislation of the Republic of Macedonia, i.e. in administrative proceedings.
In addition, the Study will review what has been done on this plan in the Republic of Macedonia. All this is intended to assist the commitments of public administration to develop from regulatory oriented and self-concentrated administration functioning from the position of power into administration oriented to the citizens’ interests and services.
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