Abstract
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IMPLEMENTATION OF THE PERFORMANCE APPRAISAL PROCESS IN THE MACEDONIAN CIVIL SERVICE AND ITS DETERMINANTS: DOES THE DESIGN OF THE PERFORMANCE APPRAISAL SYSTEM MATTER?
Mr. Dragan Gruevski, PhD 1
Ms. Mirjana Cvetkovska, MSc. 2
Abstract
In the actual circumstances, when every modern Government has accepted the "new public management" philosophy, the performance of the public administration is being measured by the achieved effects (outputs), rather than by the spent resources (inputs). Hence, it becomes bigger the need of developing a performance oriented organizational culture. And we generally know that the most common tool for developing such culture is the performance appraisal, as an instrument of the total quality management.
Because of the great importance of this concept, the aim of the research is determining the level of success in the implementation of the performance appraisal system in Republic of Macedonia, measured not only through the statistical indicators (appraisement ratio, distribution of marks, and fulfillment of the obligation for submitting a report on the conducted appraisals, which show how much the process is implemented), but also through the commitment to quality of the performance appraisal process, as indicator of the quality of the process’ implementation (how the process is being implemented). This problem is explained in the light of the performance appraisal system’s design. In that order, we examine the influence of the satisfaction with the design of the performance appraisal system and its motivational potential, as independent variables, over the commitment to quality of the performance appraisal process, as dependent variable which is subject of the empirical analysis (conducted through solely authored Lickert scales, questionnaires and interviews). It is supplemented with the results from the comparative – descriptive analysis, which investigates the level of compatibility between the regulative framework in the Republic of Macedonia and the international "good practices" in the field of the civil servants’ performance appraisal.
By its design, the research represents a comparative – descriptive study with an empirical research, conducted over a representative sample of 280 respondents, selected through the Cochran’s and Krejcie & Morgan’s sampling formulas. The data gathered was processed and summarized through calculation of the Pearson’s correlation coefficient and the determination coefficient, as well as through the indicators of the descriptive statistics. The research findings have identified a relatively strong straightforward impact of the two investigated variables on the civil servants level of commitment to quality of the performance appraisal process (0,72 and 0,6 respectively correlation coefficient) and (0,5138 and 0,3631 respectively determination coefficient) and only partial compatibility of the regulative framework in the area of the civil servants performance appraisal with the international practices. The descriptive statistical indicators show that the level of commitment to quality of the performance appraisal process is 2,93 (on a scale form 1-5). This leads us to the general conclusion that the quality of implementation of the performance appraisal system is highly influenced by its design, and in Republic of Macedonia there is still space and need for its improvement.
Key words: Performance appraisal system; Civil servant; Satisfaction; Motivational potential; Commitment
1 Assistant Professor, Faculty of Administration and Information Systems Management, “St. Kliment Ohridski” University, Bitola, Republic of Macedonia
2 Project Assistant, Foundation for Small and Medium – sized Enterprises Development, Bitola, Republic of Macedonia
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