Paper/Speech Details of Conference Program for the 17th NISPAcee Annual Conference Program Overview VI. Working Group on Capacity Building of Civil Servants... Author(s) Horia Mihai Raboca Babes-Bolyai University Cluj-Napoca Romania Adina Solomon Title Measuring Students Satisfaction - An analysis of the public administration undergraduate program quality File Paper files are available only for conference participants, please login first. Presenter Abstract Globalization, EU integration and information society pose great challenges not only on the public administration systems, but also on the education of future civil servants, and on their training system. The way universities handle these challenges can affect not only the quality of their programs but also their survival on the market. To cope with the growing competition on academic study market, more and more universities in Romania are monitoring and measuring performance in order to gain valuable information that would help them adapt better to the new demands of their clients induced by the societal, institutional and market changes. In this respect, one of the methods used for monitoring and measuring the performance of the university is measuring and monitoring students’ satisfaction; students can be considered as 'main clients 'of these institutions. This study's purpose is to make a performance review of the undergraduate program of public administration offered by the Faculty of Political, Administrative and Communication Sciences of Babes-Bolyai University in Cluj-Napoca. The study will reflect the views of graduate students which are the „beneficiary” of the program. In this regard, the study will present both the clients’ satisfaction, namely the students’ satisfaction measured in a multidimensional manner, as well as the impact, the image of the program and the possible outcomes or benefits that the program has, as they are perceived by the graduate students. Last but not least, after carefully analyzing graduate satisfaction, the study will propose solutions to improve the quality and performance of the public administration graduate program within the Faculty, making it more adapted to the changes in the public system and more attractive to its potential clients.
