Paper/Speech Details of Conference Program for the 14th NISPAcee Annual Conference Program Overview VI. Working Group on E-government Author(s) Ivanna Atamanchuk National Academy of Public Administration under the President of Ukraine Kyiv Ukraine Title Central government web sites performance: the case of Ukraine File Paper files are available only for conference participants, please login first. Presenter Abstract E-service delivery by government: the case of Ukraine. The paper analyzes the development of e-government in Ukraine in the aspect of e-services delivery by the government. The paper provides the scope of the issue of e-government services in Ukraine analyzing the prerequisites, achievements and challenges for its effective implementation, explores the current situation of information, communication and operational services development, and concludes with the recommendations on improvement e-service delivery to Ukrainian citizens. As it has become obvious from the developed countries’ experience, two pre-conditions are required to implement effectively the e-government initiative – policy framework and technical support. Speaking about policy framework for e-service delivery in Ukraine, there should be mentioned that it has been created a legislative basis for delivery and regulation of e-services in Ukraine. As for technical preparedness for e-government, Ukraine occupies the “Medium e-gov. capacity” place according to the UN survey 2004. E-services themselves are subdivided into three types: information services (access to information of different government agencies available on their web sites), communication services (interaction between citizens and public and government agencies by means of electronic mail and participation in public policy processes via surveys and contribution to the decision-making process), and operational services (data transmission, filling-out and submission on-line forms, voting etc.). Information services: The central government agencies in Ukraine are more equipped with their web sites then the regional or local authorities. Today, all the Ministries and State Committees of Ukraine have developed and maintain their own web sites. Presently, the Ukrainian Parliament has an extensive database on legislative acts from the Constitution to different regulative acts of Ministries and their departments. The database is updated on a daily basis and has a noticeable demand among population. Informational services are provided through the web site (www.rada.gov.ua ) which is used by 3,000 visitors a day who review 20,000 legislative documents in average. 69 web sites represent regional and local authorities (including 25 Regional Councils of Ukraine out of 27). (Here the paper will provide evaluation of the government web sites) Communication services: Some of the central government web sites contain interactive characteristics: forums (the Presidential web site, Ministry of Interior); “hot lines” (Cabinet of Ministers of Ukraine, Ministry of Economy and European Integration). In comparison to previous years, the number of e-governance elements on the government web sites is increasing. Operational services: This kind of services is the least represented in Ukraine. Up to date, only Kyiv citizens can pay their utility, electricity and telephone bills on-line. This innovation was introduced in September 2003. Currently, the Ministry of Transport and Communication is providing support on implementation of pilot e-services projects in Ukraine: car registration; enterprise registration; business activity licensing; accountancy, financial, statistics on-line reporting; on-line application for a passport and other types of ID; “e-hospital”- database of electronic medical cards; “e-library”- database of library resources.
