Title
Impact of digitalization on administrative burden: Empirical results of a content analysis
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Abstract
The increasing use of ICT in public administration and businesses, along with other tools categorized within the concept of e-government, are believed to offer significant opportunities for progress in reducing administrative burdens. But does this really hold true in practice? This article examines the impact of digital transformation on administrative burdens over the period 1980-2024. Using the method of content analysis based on the analysis of 119 reviewed articles from Scopus database, it was found that in most research digitization had a positive impact on reducing administrative burdens although a significant share of articles demonstrates that digitalization actually increased administrative burden in some specific cases. The empirical results also show that the cognitive paradigm approach public governance / public administration and the e-government / ICT approach dominate in the analyzed articles. Qualitative methods mainly dominate in most of the analyzed articles although the share of quantitative methods is significant as well.
