Working Group dedicates to the general theme of the
NISPAcee learning platform on e-government. The platform represents a common
framework for facilitating a more formal exchange of best practices of using
information and communication technologies in the public sector, where the
transfer of knowledge can be monitored, documented, and evaluated. The platform
can also facilitate a comparative analysis of showcases and good practices
which would go beyond single country borders.
Using information and communication technologies (ICT)
in the public sector has shown that ICT induced a number of important changes
in variety of government domains and sectors. However, these changes are not
always reflected in positive impact on governance practices, citizen’s
satisfaction with the availability of electronic public services and their
readiness to adopt and use them.