Publications / ProceedingsDelivering Public Services in CEE Countries: Trends and Developments
Jane Finlay, Marek Debicki
Date: 2003
ISBN: 80-89013-11-2
Publisher:
Price: 0 € (+ mailing costs)
Order contact: Hardcopy not available
The main theme of the fourth conference was „Delivering Public Services in Central and Eastern Europe: Trends and Developments”.
The book includes selected papers from six research groups:
(1) Politico-Administrative Relations;
(2) Better Quality Administration for the Public;
(3) Systems of Social Security;(4) Democratic Governance of Multiethnic Communities;
(5) Public Sector Finance and Accounting; and
(6) Applying the e-Government Framework in Transitional Countries.
Price:
10 EUR (plus postage)
Free of charge only for NISPAcee institutional and associate members (3 copies).
Contents
Public Services in CEE: Ten Years of Transition
Jak Jabes .........................................................................................................7
Section1
KeynotePresentations
Renewing Public Leadership: e Context for Public Service Delivery Reform
Geert Bouckaert ............................................................................................15
Public Service in a Corporate World - e Dangers of Managerialism as a Tool for Public Administration
Marek Debicki ..............................................................................................27
Section2
Working SessionontheMainConferenceeme-Delivering Public Services in Central and Eastern Europe: Trends and Developments
Working Session on the Main Conference eme - Delivering Public Services in Central and Eastern Europe: Trends and Developments
Tamas Horvath .............................................................................................39
Access to Public Services – European Experiences to Share
Katrin Nyman-Metcalf ..................................................................................41
e Hungarian Municipal Guarantee System
Péter Szegvári ...............................................................................................57
Evaluation of the Effectiveness of Tax Collection - e Case of the Czech Central and Local Governments
LeosVítek,KarelPubal.................................................................................64
Cost Efficiency in Bulgarian Municipalities
Aleksandar Michailov, Mariana Tomova, PresianaNenkova..........................78
Brcko: Experiment to Experience
William Sommers .........................................................................................92
Community Involvement in Public Service Delivery – A Challenge for both Local Authorities and Citizens: the Romanian Experience
Daniel Serban ............................................................................................111
Section3
Politico-AdministrativeRelations
Report of the Working Group on Politico-Administrative Relations
Alexandra Rabrenovic .................................................................................123
Beyond Max Weber: Emotional Intelligence and Public Leadership
Robert Kramer ............................................................................................126
Image IV Institutionalised in a Leadership Structure of International Administration. Administrative and Political Roles of Directorship General of the International Labour Organisation
Maciej Bartkowski ......................................................................................147
Section4
Better Quality Administration for thePublic
Report of the Working Group on Better Quality Administration for the Public
ElkeLöffler, Tatiana Zaytseva......................................................................165
Measuring Customer Service in Georgia’s Local Governments: e Mystery Shopper Program
Mark D. Bradbury, Richard L. Milford .......................................................172
Strengthening Local Administration of Social Assistance in Russia
L Jerome Gallagher, RaymondJ.Struyk.......................................................186
A Comprehensive Evaluation of Local Government Performance in Ukrainian and Russian Cities
Vladimir Salamatov, AlexanderBalobanov..................................................202
Section5
Systems of SocialSecurity
Report of the Working Group on Systems of Social Security : Impact of Globalisation on Social Security Systems
Marketa Vylitova, János Hoós......................................................................223
Impact of Globalisation on the Social Security Systems in Hungary
János Hoós ..................................................................................................229
International and National Actors in Estonian Pension Reform
Anu Toots ...................................................................................................246
Section6
Democratic Governance of MultiethnicCommunities
Report of the Working Group on Democratic Governance of Multiethnic Communities – Delivering Public Services in Multiethnic Communities
Petra Kovacs ...............................................................................................259
Who Benefits? Ethnic Bias and the Public Policy Process in Central and Eastern Europe
Petra Kovacs ...............................................................................................260
Social Inclusion of Romanies: e Potential of the Romany Population and Options for Public Policy in the Czech Republic
Tomás Sirovátka .........................................................................................277
Struggles for Recognition on the Battlefield of Social Services: e Conflicting Interests of Gender and Ethnicity in Contemporary Hungary
Julia Szalai .................................................................................................297
e Estonian and Latvian Integration Programmes: A Recipe for Significant Early School Dropping-out amongst their Russian- Speaking Minorities
Paul Downes ...............................................................................................320
Section7
Public Sector Finance andAccounting
Report of the Working Group on Public Sector Finance and Accounting – Grant Transfers and Financial Supervision in Central and Eastern European Countries: An Overview
Zeljko Sevic ................................................................................................343
Grant Transfers and Financial Supervision in Lithuania
Mark Chandler ...........................................................................................353
Grant Transfers and Supervision of Finances in Latvia
Mudite Priede, Solvita Klapare ...................................................................376
Delivering Public Services in CEE Countries: Trends and Developments
Jane Finlay, Marek Debicki
Date: 2003
ISBN: 80-89013-11-2
Publisher:
Price: 0 € (+ mailing costs)
Order contact: Hardcopy not available
The main theme of the fourth conference was „Delivering Public Services in Central and Eastern Europe: Trends and Developments”.
The book includes selected papers from six research groups:
(1) Politico-Administrative Relations;
(2) Better Quality Administration for the Public;
(3) Systems of Social Security;(4) Democratic Governance of Multiethnic Communities;
(5) Public Sector Finance and Accounting; and
(6) Applying the e-Government Framework in Transitional Countries.
Price:
10 EUR (plus postage)
Free of charge only for NISPAcee institutional and associate members (3 copies).
Contents
Public Services in CEE: Ten Years of Transition
Jak Jabes .........................................................................................................7
Section1
KeynotePresentations
Renewing Public Leadership: e Context for Public Service Delivery Reform
Geert Bouckaert ............................................................................................15
Public Service in a Corporate World - e Dangers of Managerialism as a Tool for Public Administration
Marek Debicki ..............................................................................................27
Section2
Working SessionontheMainConferenceeme-Delivering Public Services in Central and Eastern Europe: Trends and Developments
Working Session on the Main Conference eme - Delivering Public Services in Central and Eastern Europe: Trends and Developments
Tamas Horvath .............................................................................................39
Access to Public Services – European Experiences to Share
Katrin Nyman-Metcalf ..................................................................................41
e Hungarian Municipal Guarantee System
Péter Szegvári ...............................................................................................57
Evaluation of the Effectiveness of Tax Collection - e Case of the Czech Central and Local Governments
LeosVítek,KarelPubal.................................................................................64
Cost Efficiency in Bulgarian Municipalities
Aleksandar Michailov, Mariana Tomova, PresianaNenkova..........................78
Brcko: Experiment to Experience
William Sommers .........................................................................................92
Community Involvement in Public Service Delivery – A Challenge for both Local Authorities and Citizens: the Romanian Experience
Daniel Serban ............................................................................................111
Section3
Politico-AdministrativeRelations
Report of the Working Group on Politico-Administrative Relations
Alexandra Rabrenovic .................................................................................123
Beyond Max Weber: Emotional Intelligence and Public Leadership
Robert Kramer ............................................................................................126
Image IV Institutionalised in a Leadership Structure of International Administration. Administrative and Political Roles of Directorship General of the International Labour Organisation
Maciej Bartkowski ......................................................................................147
Section4
Better Quality Administration for thePublic
Report of the Working Group on Better Quality Administration for the Public
ElkeLöffler, Tatiana Zaytseva......................................................................165
Measuring Customer Service in Georgia’s Local Governments: e Mystery Shopper Program
Mark D. Bradbury, Richard L. Milford .......................................................172
Strengthening Local Administration of Social Assistance in Russia
L Jerome Gallagher, RaymondJ.Struyk.......................................................186
A Comprehensive Evaluation of Local Government Performance in Ukrainian and Russian Cities
Vladimir Salamatov, AlexanderBalobanov..................................................202
Section5
Systems of SocialSecurity
Report of the Working Group on Systems of Social Security : Impact of Globalisation on Social Security Systems
Marketa Vylitova, János Hoós......................................................................223
Impact of Globalisation on the Social Security Systems in Hungary
János Hoós ..................................................................................................229
International and National Actors in Estonian Pension Reform
Anu Toots ...................................................................................................246
Section6
Democratic Governance of MultiethnicCommunities
Report of the Working Group on Democratic Governance of Multiethnic Communities – Delivering Public Services in Multiethnic Communities
Petra Kovacs ...............................................................................................259
Who Benefits? Ethnic Bias and the Public Policy Process in Central and Eastern Europe
Petra Kovacs ...............................................................................................260
Social Inclusion of Romanies: e Potential of the Romany Population and Options for Public Policy in the Czech Republic
Tomás Sirovátka .........................................................................................277
Struggles for Recognition on the Battlefield of Social Services: e Conflicting Interests of Gender and Ethnicity in Contemporary Hungary
Julia Szalai .................................................................................................297
e Estonian and Latvian Integration Programmes: A Recipe for Significant Early School Dropping-out amongst their Russian- Speaking Minorities
Paul Downes ...............................................................................................320
Section7
Public Sector Finance andAccounting
Report of the Working Group on Public Sector Finance and Accounting – Grant Transfers and Financial Supervision in Central and Eastern European Countries: An Overview
Zeljko Sevic ................................................................................................343
Grant Transfers and Financial Supervision in Lithuania
Mark Chandler ...........................................................................................353
Grant Transfers and Supervision of Finances in Latvia
Mudite Priede, Solvita Klapare ...................................................................376
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