Working Group dedicates to the general theme of the NISPAcee learning platform on e-government. The platform represents a common framework for facilitating a more formal exchange of best practices of using information and communication technologies in the public sector, where the transfer of knowledge can be monitored, documented, and evaluated. The platform can also facilitate a comparative analysis of showcases and good practices which would go beyond single country borders.

Using information and communication technologies (ICT) in the public sector has shown that ICT induced a number of important changes in variety of government domains and sectors. However, these changes are not always reflected in positive impact on governance practices, citizen’s satisfaction with the availability of electronic public services and their readiness to adopt and use them.