II. Working Group on e-Governmen
WG Programme Coordinators:
Ljupco Todorovski, University of Ljubljana, Slovenia
E-mail: ljupco.todorovski@fu.uni-lj.si
Kristina Reinsalu, e-Governance Academy, Estonia
E-mail:kristina.reinsalu@ega.ee
Our vision for CFP for 2014
The title of next year’s NISPAcee conference will be "From Government to Governance” which gives us a great opportunity to continue our struggle to move from normative paradigms and technical details into more fundamental aspects of e-governance. Focus should be given to more fundamental issues such as the remarkably different requirements on flexibility, openness and operativeness of public administration, instead of country-specific narrow aspects. As we began to discuss this year, the provided ICT solutions no longer satisfy citizens’ expectations. These expectations and skills for e-services and two-way communication with PA are much higher than they were even 2-3 years ago. Social media, which is an inseparable part of everyday life for so many people, could also be an inseparable part of interaction practices of PA.
Citizens have also begun to realise their role as contributors to the content, so why not also to services. Public Administration´s task now is to correspond to this readiness for partnership (`crowd- sourcing` open government and open data initiatives could be the keywords here).
Thus next year we could shift our focus towards highlighting true innovative approaches that do not only involve ICT but also show the change in the usual governance practices.
The situation summarised above reveals four important topics for e-government research in Central and Eastern Europe that the Working Group would like to emphasise over the next year. This non-exhaustive list of research topics includes:
- New (organisational, cultural, and other) requirements for governance, for public administration practices, routines, for officials. Example questions: What, if any, legal duties and responsibilities do public sector organisations have towards communicating/consulting/interacting with citizens? In situations of extreme overload of information, what kind of ICT solutions (e.g. "visualization” of data) do we need to develop? Are there any good solutions?
- Social media platforms (or other kinds of new technologies, including open-source software and platforms) and their use by the public sector in interaction with citizens or with other public organisations. Important topics here can be: Which channels work best for which organisations, in which circumstances? How do we evaluate new e-tools before starting to use them? If yes, then what type of regulation is needed for the use of social media? Questions related to the readiness of officials taking risks in becoming "spokespersons” for organisations in public etc.
- Open Data Initiative and related questions about procedures of having and distributing open government data. Which data should be made publicly available? What are the risks related to this? Questions related to the quality of this data – the issue of user-friendliness, machine readability and comprehension. Questions about content and timing allowing access to data – at what stage is it made public?
- Engagement of different target groups using technology – different portals and platforms. If so then what kind of regulations/principles are needed, implemented or should be planned to regulate the (e-)engagement of different public sector target groups into the decision-making process? What are the existing practices of e-engagement? New practices of citizens activism and terms for that - Estonian case of "crowd sourcing” – Nation´s Assembly 2013.
However, the workgroup is also open to presentations of other aspects of e-government research or research within the neighbouring fields of m-government (m-services or apps for engaging citizens etc) and similar. The contributed articles may take the form of a case study, a report of cross-country or cross-sectorial survey or comparative analysis of showcases or policies, or a policy proposal or analysis (for example, regulation for use of social media for public sector organisations in a particular country and/or sector).