Day 1: Thursday 25 May 2023

14:00 – 16:30

14:00- 14:15

Opening Session

· Mr. Alikhan BAIMENOV, Chairman, Steering Committee, Astana Civil Service Hub

· Mr. Calin Hintea, NISPACee President, Babes-Bolyai University, Romania

· Ms. Elizabeth NILAND, Division for Public Institutions and Digital Government, UN DESA

14:15 – 15:00

Plenary Panel

The Role of Innovation in Public Service Delivery to Meet the SDGs

· Ms. Ainura SERGAZIYEVA, Deputy Chairman, Agency of the Republic of Kazakhstan for Civil Service Affairs

· Mr. Gheorghe URSOI, Policy Advisor GIZ Moldova, former Deputy Director of the E-Government Agency, Moldova

· Mr. Bahram KHALILOV, Deputy Chairperson, State Examination Center of the Republic of Azerbaijan

15:00 – 16:00

Interactive session

Innovation in context – identifying key challenges and opportunities to leverage innovation in thematic and regional contexts.

In this facilitator led session participants will break into one of three groups to share innovations taking place at local and national levels in public service delivery in three key thematic areas (linked to the upcoming UNPSA categories) of:

1- Inclusive Public Service delivery

2- Climate Innovation

3- Gender Equality

In doing so, they will be asked to come up with the following

- Key challenges

- Key opportunities

Facilitator: Elizabeth Niland, UNDESA

Facilitator: Gulimzhan Suleimenova, ACSH

16:00- 16:30

Coffee and Close