The 29th NISPAcee Annual Conference

The 29th NISPAcee Annual Conference, Ljubljana, Slovenia, October 21 - October 23, 2021

Excellent conference. I really enjoyed the papers, speakers, schedule and location and great staff!

D.B., United States, 27th NISPAcee Annual Conference 2019, Prague

...relating to public administration and policy. Good opportunities for networking.

N.D., Georgia, 27th NISPAcee Annual Conference 2019, Prague

Excellent participants, argument-driven discussions, impartial and supportive Chairs in the Working Group.

D.G., Republic of North Macedonia, 27th NISPAcee Annual Conference 2019, Prague detail and I really enjoyed the supportive and encouraging atmosphere there. Thank you!

R.B., Lithuania, 27th NISPAcee Annual Conference 2019, Prague

...both in terms of academic quality and logistics, and also social events. It was a true joy.

E.Z., Bulgaria, 27th NISPAcee Annual Conference 2019, Prague

...The special programmes were really excellent and we took home many varied experiences.

P.N., Hungary, 27th NISPAcee Annual Conference 2019, Prague

...Sessions were interesting, scholars were engaging and all the social events were amazing!

B.K., Kazakhstan, 26th NISPAcee Annual Conference 2018, Iasi

Excellent organization, excellent food. Compliments to the organizers, they did a wonderful job!

V.J., Netherlands, 26th NISPAcee Annual Conference 2018, Iasi

...I must say that the PhD pre-conference seminar was the most useful seminar of my life. Very well...

K.V., Czech Republic, 26th NISPAcee Annual Conference 2018, Iasi

... I would even argue that they are the very best - both in terms of scientific content and also entertainment…

P.W., Denmark, 26th NISPAcee Annual Conference 2018, Iasi

An opportunity to learn from other researchers and other countries' experiences on certain topics.

G.A.C., Hungary, 25th Conference 2017, Kazan

Very well organised, excellent programme and fruitful discussions.

M.M.S., Slovakia, 25th Conference 2017, Kazan

The NISPAcee conference remains a very interesting conference.

M.D.V., Netherlands, 25th Conference 2017, Kazan

Thank you for the opportunity to be there, and for the work of the organisers.

D.Z., Hungary, 24th Conference 2016, Zagreb

Well organized, as always. Excellent conference topic and paper selection.

M.S., Serbia, 23rd Conference 2015, Georgia

Perfect conference. Well organised. Very informative.

M.deV., Netherlands, 22nd Conference 2014, Hungary

Excellent conference. Congratulations!

S. C., United States, 20th Conference 2012, Republic of Macedonia

Thanks for organising the pre-conference activity. I benefited significantly!

R. U., Uzbekistan, 19th Conference, Varna 2011

Each information I got, was received perfectly in time!

L. S., Latvia, 21st Conference 2013, Serbia

The Conference was very academically fruitful!

M. K., Republic of Macedonia, 20th Conference 2012, Republic of Macedonia

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 Paper/Speech Details of Conference Program  

for the  29th NISPAcee Annual Conference
  Program Overview
Poster Session
Author(s)  Mitja Decman 
  University of Ljubljana
Ljubljana  Slovenia
 Title  Co-creating public online service development: the Slovenian e-Authorization Project
File   Paper files are available only for conference participants, please login first. 
Presenter  Mitja Decman
Studies evidence that contemporary societies demand different, advanced public administration models; more specifically, citizens want to upgrade their role from being passive clients to being active, more demanding, influential, public service co-creators. Public services need to be renewed and digitized, and the way they are renewed, including related legislation and public policy, needs to be changed. Such a shift can be linked to the concept of New Public Governance (NPG), which stimulates the development of new forms of leadership to support collaborative public innovation, including co-initiation, co-design, and co-implementation with stakeholders, such as citizens, non-governmental organizations, private companies and interest groups.
Different stakeholder groups play different roles in relation to public services and have different perspectives in terms of which problems should be addressed (Bianchi et al., 2017), which services should be provided to address said problems and how to solve said problems co-creatively, making collaboration difficult (Bryson et al., 2015). Firstly, the politicians involved want public service users to feel the benefit of said services because public service users are voters. Secondly, public servants want to provide easily supported, efficient and effective public services. Thirdly, interest groups, including NGOs, want open, transparent public services. Finally, public service users want low administrative burden services, so they can easily and in a timely fashion benefit from them and better focus on their other endeavours, be they private or business.
Our objective was to ascertain citizens' attitudes and behavior regarding collaboration to better activate, affect, coordinate and guide service users towards common goals, and efficiently manage co-creation, using the Theory of Planned Behavior to detect and evaluate success indicators. We primarily focus on a project initiated by the Slovenian Ministry of Public Administration to develop a centralized digital platform for e-Authorization/e-Proxy (SI-CeP) that enables service users to authorize other legal and private persons to execute online and offline public service access on their behalf, with SI-CeP functioning as a one-stop-shop for authorization creation with regard to public and private sector service provision.
We found that well-managed, well-led and appropriately informed co-creation teams operating in friendly environments better develop successful solutions and innovations to mitigate different social problems through stakeholder observation, interview and survey. Gender was found to be insignificant in terms of determining attitudes and behavior. Our results evidence that the citizens of Slovenia are interested in co-creation and public good provision.