The 29th NISPAcee Annual Conference

The 29th NISPAcee Annual Conference, Ljubljana, Slovenia, October 21 - October 23, 2021

Excellent conference. I really enjoyed the papers, speakers, schedule and location and great staff!

D.B., United States, 27th NISPAcee Annual Conference 2019, Prague

...relating to public administration and policy. Good opportunities for networking.

N.D., Georgia, 27th NISPAcee Annual Conference 2019, Prague

Excellent participants, argument-driven discussions, impartial and supportive Chairs in the Working Group.

D.G., Republic of North Macedonia, 27th NISPAcee Annual Conference 2019, Prague detail and I really enjoyed the supportive and encouraging atmosphere there. Thank you!

R.B., Lithuania, 27th NISPAcee Annual Conference 2019, Prague

...both in terms of academic quality and logistics, and also social events. It was a true joy.

E.Z., Bulgaria, 27th NISPAcee Annual Conference 2019, Prague

...The special programmes were really excellent and we took home many varied experiences.

P.N., Hungary, 27th NISPAcee Annual Conference 2019, Prague

...Sessions were interesting, scholars were engaging and all the social events were amazing!

B.K., Kazakhstan, 26th NISPAcee Annual Conference 2018, Iasi

Excellent organization, excellent food. Compliments to the organizers, they did a wonderful job!

V.J., Netherlands, 26th NISPAcee Annual Conference 2018, Iasi

...I must say that the PhD pre-conference seminar was the most useful seminar of my life. Very well...

K.V., Czech Republic, 26th NISPAcee Annual Conference 2018, Iasi

... I would even argue that they are the very best - both in terms of scientific content and also entertainment…

P.W., Denmark, 26th NISPAcee Annual Conference 2018, Iasi

An opportunity to learn from other researchers and other countries' experiences on certain topics.

G.A.C., Hungary, 25th Conference 2017, Kazan

Very well organised, excellent programme and fruitful discussions.

M.M.S., Slovakia, 25th Conference 2017, Kazan

The NISPAcee conference remains a very interesting conference.

M.D.V., Netherlands, 25th Conference 2017, Kazan

Thank you for the opportunity to be there, and for the work of the organisers.

D.Z., Hungary, 24th Conference 2016, Zagreb

Well organized, as always. Excellent conference topic and paper selection.

M.S., Serbia, 23rd Conference 2015, Georgia

Perfect conference. Well organised. Very informative.

M.deV., Netherlands, 22nd Conference 2014, Hungary

Excellent conference. Congratulations!

S. C., United States, 20th Conference 2012, Republic of Macedonia

Thanks for organising the pre-conference activity. I benefited significantly!

R. U., Uzbekistan, 19th Conference, Varna 2011

Each information I got, was received perfectly in time!

L. S., Latvia, 21st Conference 2013, Serbia

The Conference was very academically fruitful!

M. K., Republic of Macedonia, 20th Conference 2012, Republic of Macedonia

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 Paper/Speech Details of Conference Program  

for the  29th NISPAcee Annual Conference
  Program Overview
WG2: E-government (Physical)
Author(s)  Aleksander Aristovnik 
  University of Ljubljana
Ljubljana  Slovenia
Murko Eva, Tomaževič Nina, Kovač Polonca, Ravselj Dejan,  
 Title  The impact of the COVID-19 pandemic on the digital transformation of public administration: The case of Slovenian administrative units
File   Paper files are available only for conference participants, please login first. 
The COVID-19 pandemic has significantly reshaped almost all aspects of societal relations, including administrative ones, whereby the rise of digital development was no exception. Namely, in an unexpected circumstance, such as the COVID-19 crisis, public service delivery cannot be suspended, but must be delivered online, relying on the available digital technology. Accordingly, public administration has faced the urgent need to assess its current digital technological capabilities while facing sudden processes of technological adoption and implementing solutions. In other words, the COVID-19 pandemic can be considered as an accelerator for digital transformation in public service delivery. At the beginning and during the COVID-19 crisis public administration applied various and digital-based strategies, techniques and communication channels to continue carrying out their tasks towards citizens, as well as effectively organize work within public administration. Turbulent problems exposed by the COVID-19 pandemic call for digital-based solutions that are sufficiently adaptable, agile and pragmatic to upheld a particular goal or function in the face of continuous disruptions.

The main aim of the paper is to identify comprehensive effects of digitalization on selected aspects of the functioning of Slovenian administrative units during the first wave of the COVID-19 pandemic. For this purpose, the paper conducts correlation analysis on a cross-sectional dataset. The data for the paper is collected through web-based survey with 21 substantive and 5 demographic questions, addressing various aspects of the public administration functioning, especially administrative procedures and services, human resource management as well as economic and financial management. The web-based survey was opened to the heads of administrative units from 8 to 22 June 2020, whereby all of the 58 heads of administrative units in Slovenia responded to the invitation to participate to participate in the survey.

The results of the paper suggest that the COVID-19 pandemic will have a lasting impact on the operation of the Slovenian administrative units, especially concerning digitization. Despite the lack of personal contacts emphasized by the civil servants, it is very likely that the administrative units in Slovenia will continue to use digital-based solution even after the COVID-19 crisis. The findings of the paper will facilitate formulating the recommendations for agile functioning of the Slovenian administrative units in line with the principles of good public governance. Namely, the COVID-19 pandemic has made clear that turbulent problems – characterized by surprising, inconsistent, unpredictable and uncertain events – persistently disrupt public administration. Therefore, enhanced digital technological capabilities and digital transformation represent an inevitable challenge for the public administration in the future.