WG was over the last two years focused on getting an overview over the e-government development in Central and Eastern Europe. Hence we will try to continue and upgrade the work and research which has been done during the Moscow and Ljubljana conferences. However next year we would like to make one step further. We believe that the state of development reached the point where we can start to learn from each other not only concerning the e-strategies but also comparing good practices and benchmarking.

Hence we would like to get in reports and studies of good, successful examples of use of IT in different fields of e-government, e-governance and e-democracy. Case studies presenting successful reengineering of administrative processes and e-services implementation will be welcomed, as well as unsuccessful projects and the reasons for failure. We would also like to have submitted papers dealing with the effects of introducing e-government and e-services on administration quality and user satisfaction;