The Common Assessment Framework CAF, the TQM tool for the public sector, attaches a lot of importance to social responsibility. One of the 9 criteria, criterion 8, is completely dedicated to it. To help public organisations to take significant steps forward in this field, this seminar will provide them with a social responsibility self-assessment tool named SORAF (Social Responsibility Assessment Framework). The focus will be on adopting a socially responsible behaviour by integrating it into the decision-making processes as well as into the organisations’ culture, strategy and management plans.

By the end of the seminar, the participants should have a clear understanding of:
• the importance of SR in the public sector;
• the process of integrating SR into the decision-making and strategy of the organisation;
• how to foster the right organisational culture in order to improve staff motivation and commitment while attracting new and maintaining current employees;
• the implementation and evaluation of SR in the public sector;
• how to build strong stakeholder and community engagement in developing win-win situations for increased social and environmental impact;
• how to improve image by integrating principles of SR: accountability, transparency and ethical behaviour.