EVENTS from Other Institutions
CAF Training Event: Quality Management in the Public Sector - The Common Assessment Framework in Action
September 13, 2011 - September 14, 2011
Venue: Barcelona, Spain
Organizer(s): CAF Resource Centre of the European Institute
of Public Administration (EIPA), Maastricht (NL)
and EIPA Barcelona (ES)
Language: English, however simultaneous interpretation in Spanish will be provided with a minimum of five part
Contact: Natalia Doménech, Programme Organiser, Tel.: +34 93 56 72 389; Fax: +34 93 56 72 399; E-mail: n.domenech@eipa.eu, www.eipa.eu/regions
Info link: http://www.eipa.eu/files/repository/product/20110520103246_info_1160201_EN.pdf
The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000, more than 2500 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the third revised version, CAF 2006.
One of the objectives of this course is to present to the participants, after four years of experience, the 2006 version of the CAF. The training will provide a more in-depth analysis of different aspects such as:
• how to adapt the self-assessment process to your own organisation(s);
• the development of action and improvement plans;
• outlines of CAF training schemes;
• efficient use of e-tools for the CAF;
• the role of the CAF Resource Centre (RC) at EIPA.
The methodology used will combine presentations of approaches developed from various perspectives, case studies, workshops and plenary sessions.
One of the objectives of this course is to present to the participants, after four years of experience, the 2006 version of the CAF. The training will provide a more in-depth analysis of different aspects such as:
• how to adapt the self-assessment process to your own organisation(s);
• the development of action and improvement plans;
• outlines of CAF training schemes;
• efficient use of e-tools for the CAF;
• the role of the CAF Resource Centre (RC) at EIPA.
The methodology used will combine presentations of approaches developed from various perspectives, case studies, workshops and plenary sessions.
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