Paper/Speech Details of Conference Program for the 27th NISPAcee Annual Conference Program Overview WG2: E-government Author(s) David Špaček Masaryk University Brno Czech Republic Csótó Mihály, Urs Nicolae, Title Digitisation of Core E-government Services for Citizens - The Case of Selected CEE Countries File Paper files are available only for conference participants, please login first. Presenter Abstract Available benchmarking studies indicate that during e-government development attention was paid mainly to digitization of public services for businesses in many countries. On the other hand, there are countries (like Denmark) that have refocused their e-government strategies on core public services, which may represent a more demand-oriented approach in designing e-government policy and in e-government development. Focusing on core PA services is also in compliance with requirements of the EU e-government plans to develop e-government in a more rational and effective way. Using a comparative perspective, the paper will • outline to what extant core e-government services for citizens are digitized in selected Central and Eastern European countries (the plan is to include Czechia, Hungary, Romania and Slovenia) • discuss the main factors of their development and current state. Such perspective can contribute to the literature because not so much is known about digitization of core PA services for citizens in CEE countries. This topic has not been tackled sufficiently in available benchmarking studies (for instance those prepared by Capgemini for the European Commission). The paper will be based on data obtained through use of various research methods - first a set of core administrative services will be defined - for this available data on public services will be used, also sources on countries dealing with the topic will be gathered and analysed, including e-gov benchmarking reports, studies similar to paper presented during the NISPAcee 2017 conference that focused on Denmark and Gruzia etc. - a stage model will be prepared in order to evaluate a current level of sophistication of core e-government services for citizens that will take into account specifics of selected countries; its preparation will take into account existing stage models that have been used for benchmarking e-government; - manual web survey will follow that will be focused on availability and sophistication of core e-gov services on the national public administration portal (of a selected group of largest municipalities) - we also anticipate that a follow up e-mail survey will be addressed to civil servants from responsible national authorities in order to obtain data on perceptions and opinions on main barriers and challenges in individual countries.
