Paper/Speech Details of Conference Program for the 26th NISPAcee Annual Conference Program Overview ReSPA panel Author(s) Jahi Jahija Ministry of Information Society and Administration of the Republic of Macedonia Skopje Republic of North Macedonia Title ReSPA Study: Quality Management in Public Administration and Public Services in Western Balkans File Paper files are available only for conference participants, please login first. Presenter Jahi Jahija Abstract https://respaweb.eu/11/library#respa-publications-and-research-18